WiseCall answers every call, books appointments, handles cancellations and supports your reception team, 24 hours a day.
The phone rings while reception is checking in a patient, taking a payment and answering a question about parking. By the time anyone reaches it, the caller has gone.
During peak times, a large share of calls to dental practices go unanswered. Lunch hours are worst, with reduced cover and higher call volume colliding at exactly the wrong moment.
New patient enquiries are often the first calls abandoned. They rarely leave a voicemail. They simply ring the next practice, and the lifetime value walks out with them.
Late-notice cancellations are hard to fill when reception is already stretched. And once you close, out-of-hours calls go entirely unanswered, even from patients ready to book.
The result: a practice that is busy, professional and well run, but quietly losing revenue through calls that simply never get answered.
It works alongside your reception team, never in place of them. WiseCall never gives clinical advice. All clinical queries go straight to your team.
Day, night, lunchtime rush or weekend. Full-time cover, out-of-hours only, or overflow when reception is busy. All included on every plan.
Integrates with Dentally to book check-ups, consultations and follow-ups into your workflow, with confirmation sent to the patient. New patient enquiries are captured the moment they call.
New patient details captured in a structured format and delivered where your team needs them. No scribbled notes, no missed digits, no lost leads.
When a patient cancels, WiseCall can begin filling the gap right away, offering the slot to patients on your waiting list and keeping the diary full.
You define what counts as urgent. Genuine dental emergencies are routed to your team or on-call contact immediately. Everything else is logged for the morning.
Designed to fit around leading dental practice management systems, including Dentally, Software of Excellence and EXACT. No phone system needed: we provide a dedicated number, or connect your existing PBX.
Use your own numbers. These figures cover first appointments only. The true lifetime value of each patient is significantly higher.
Based on 22 working days per month. Every WiseCall plan costs a fraction of one recovered patient.
WiseCall captures every new patient enquiry with accurate details, books the initial consultation and sends confirmation. No more leads lost to voicemail or a competing practice.
When a patient cancels, WiseCall can immediately begin filling the gap, contacting patients on your waiting list and offering the slot, keeping your diary full and revenue protected.
Evenings, weekends and bank holidays are when patients have time to call. WiseCall captures those enquiries and books appointments, ready for your team the next morning.
For dental groups across multiple locations, WiseCall provides consistent call handling at every site, with centralised reporting that gives practice managers full visibility.
All data is processed and stored on UK-based infrastructure.
Full compliance with UK data protection regulations.
WiseCall handles scheduling and enquiries. It never provides clinical advice or diagnosis.
Encrypted communications and secure storage as standard.
Clinical matters are always escalated directly to your practice team.
Full call logs, recordings and transcripts available to practice managers at any time.
See exactly how many calls WiseCall captures, how many appointments are booked and what revenue your practice is recovering. Real data from your own practice, not estimates.
Start a 7-day pilotTry WiseCall on real calls for 7 days. If it is not right, cancel before the pilot ends. If you continue, your selected monthly plan begins on a 12-month term.
Book a dental demo and we'll show you exactly how WiseCall would handle your practice's calls, using your own scenarios.
WiseCall works alongside your team. Never in place of them.